Frequently Asked Questions

Yes. Every product we carry is sourced directly, never through gray market resellers. We would rather carry fewer brands and know exactly where they came from.

Each product page includes shade descriptions and photos to help you choose. If you are still not sure, message us through the contact page or ask us in person at our next pop-up, we are happy to help you find the right match.

If your order has not shipped yet, contact us as soon as possible and we will do our best to change or cancel it. Once it has shipped, we are no longer able to make changes.

Orders ship within 1 to 2 business days from San Angelo, Texas. Standard delivery typically takes 3 to 6 business days once shipped. Full details are on our Shipping page.

Right now we only ship within the United States. We would love to expand internationally down the road as we grow.

Yes, local pickup is available at select pop-up events around San Angelo. Choose local pickup at checkout and we will let you know when and where to grab your order.

Unopened items in original packaging can be returned within 30 days of delivery. For hygiene reasons, opened beauty products cannot be returned unless they arrived damaged or defective. Full details are on our Returns page.

We are so sorry. Reach out through our contact page with your order number and a photo of the item, and we will get a replacement or refund sorted out right away.

You earn 10 points for every $1 spent, online or at a pop-up. Create an account to start earning automatically, and watch for reward milestones as they're announced.

No, you can check out as a guest. Creating a free account just makes it easier to track orders and earn CHÉRI Rewards points automatically.

Not yet. We currently sell at local markets and pop-up events around San Angelo, with a mall kiosk coming soon. Check our Find Us section to see where we'll be next.

Send us a message on our Contact page and a real person from our family will get back to you.