Last updated: prototype draft, not yet final
We accept returns within 30 days of delivery. To be eligible, items must be unused, unopened, and in their original packaging.
For hygiene and safety reasons, we are not able to accept returns on opened or used cosmetics and skincare unless the item arrived damaged, defective, or incorrect. This is standard across the beauty industry and helps us keep every product we sell safe and untouched.
Reach out through our Contact page with your order number and the item you would like to return. We will walk you through the next steps, whether that is mailing it back or handling it in person at a pop-up.
Want a different shade instead? Let us know when you start your return and we will get the correct item sent out as soon as the original is on its way back to us.
Once we receive and inspect your return, we will email you to confirm it has been approved. Refunds are issued to your original payment method and typically appear within 5 to 10 business days, depending on your bank.
If something arrives damaged or is not what you ordered, please contact us right away with a photo of the item. We will make it right at no cost to you.
Reach out any time through our Contact page and we will get back to you as soon as we can.